If a page doesn't open or takes long to open, it might be a network problem. Kindly refresh your browser or check the network signal in your device. But if you see a '404 Error' page, do contact us to fix it.
Our customers can testify that we have a good delivery speed. Depending on your method of payment and product ordered. E-books are delivered as soon as payment is confirmed. If you pay with your debit card online, you'll be redirected to the download page where you'll instantly download your product. Should there be any delay in delivery, we'll definitely let you know. We use Speedpost to deliver and please, ensure you give us the right address to avoid double expenses.
Most of the delays are from the customer's end. We have seen cases where customers who pay by bank transfer or deposit forgets to send us their payment and product details. Probably, they didn't have time to read the information on the payment page. How do you expect us to know who paid for what? They end up calling us fraudsters instead of owning up to their mistakes.
Some delays might be caused by the banks if they don't send us notification on time.
To get immediate response, initiate a chat when the status is 'Online'. For so many reasons, an agent may not be online to engage you immediately. If no one is online, do leave your message or inquiry in the Chatbox and we'll get back to your via email as soon as possible.
